Refund Policy

1. General Principles

This Policy is issued by NEXTFRAME AI STUDIO LLC (a Wyoming limited liability company) and supplements §7 of the Terms of Service. All amounts are denominated in US Dollars (USD). Where the consumer-protection law of your jurisdiction (including California Automatic Renewal Law, state chargeback rules, the EU Consumer Rights Directive, Taiwan's 消保法, etc.) provides more favorable refund terms, that law controls.

For non-automatic refund requests, write to ai@next-frame.aiwith the subject “Refund Request”. We acknowledge within 5 business days. Actual fund return depends on Stripe and your issuing bank (typically 5–10 business days).

2. Automatic Refunds (Failed Generations)

For every image or video generation, if the server-side request fails terminally (AI provider rejection, safety block, timeout, invalid model output, etc.), the system automatically returns the debited credits to your balance. No request required; the ledger entry shows as refund .

If you believe a failure was not refunded correctly, email us with the asset or segment id; we reconcile against the ledger within 5 business days.

3. Subscription Refunds (Monthly Plan)

3.1 Auto-Renewal Disclosure

Your subscription auto-renews. This Service complies with California's Automatic Renewal Law (BPC §17602) and similar statutes in other states, with the following transparent disclosures:

• You will be charged at the agreed rate on the same day each month until you cancel
• Cancellation: sign in to /account/billing and cancel in two clicks — no phone call or email required
• Effective time: end of the current billing period (the current period's fees are non-refundable; credits remain usable through period end)
• Price changes: any price increase is communicated by email at least 30 days in advance, at which point you may cancel
• Payment method updates: anytime via the Stripe Customer Portal

EU / UK / Taiwan residents: your consumer-protection law may grant additional cooling-off rights (e.g., EU Consumer Rights Directive 14 days, Taiwan 消保法 §19 7 days). This Policy does not narrow those statutory rights; whichever framework is more favorable to you applies. Note the digital-content exception: in most jurisdictions, once you begin consuming credits the cooling-off window is treated as waived under immediate-performance consent.

3.2 Pro-Rata Refund (Credits Already Used)

If you cancel mid-cycle, we refund based on the proportion of monthly credits unused, using the formula:

Refund = subscription fee × (unused monthly credits / total monthly credits this cycle)

Example: Aperçu ($19, 1,300 cr/month), 650 cr used and then you cancel → Refund = $19 × (650 / 1,300) = $9.50.

Credit-pack purchases do not expire during an active subscription and are therefore not included in this pro-rata calculation (see §5).

3.3 Material Service Incidents

If a fault on our side causes continuous inability to generate for 24 hours or more (scheduled maintenance excluded), you may request a pro-rata refund for that month; previously used credits in the cycle are not included as “unused”. If the incident is concurrently caused by a force-majeure event (Terms §11), we will assist in good faith but do not accept additional liability.

4. Annual Subscription Refunds

Annual subscriptions are priced at 10× monthly (≈17% off). Refund rules:

• Within 14 days of first signup AND no monthly credits used → full refund (the wider window reflects the larger commitment)
• After 14 days → Refund = annual fee × (12 - months elapsed) / 12, rounded up to the nearest month
• If consumption (credits used ÷ credits granted across elapsed months) exceeds 50%, an additional 10% administrative fee is deducted from the refund

5. Credit Packs

Credit packs are generally non-refundable after purchase, except in any of:

• Within 7 days of purchase AND none of those pack credits have been used (full refund within 7 days if untouched)
• Material service incident as defined in §3.3
• System error causing duplicate charges or overcharges

Credit packs do not expire during an active subscription and can accumulate. If the subscription is cancelled, pack credits remain usable for 30 days, after which they expire with no cash value.

6. Tax Treatment

Tax handling depends on your jurisdiction's rules:

• Prices are listed exclusive of tax. You are responsible for self-assessing and remitting any consumption, sales, or value-added tax that applies in your jurisdiction (e.g., US state sales tax, EU VAT, Taiwan 5% VAT). The Service does not withhold or remit tax on your behalf.
• If Stripe Tax automated calculation is enabled in the future, tax will be itemized clearly on the checkout page; this clause governs in the meantime.
• Refund amounts equal the USD principal you actually paid. Where local rules require tax to be returned alongside a principal refund, that handling follows the jurisdiction's rules.

7. Refund Method

All refunds return to the original payment method (credit card, debit card, digital wallet). Stripe typically completes within 5–10 business days; actual settlement depends on your issuing bank.

If your original payment method is no longer valid (expired card, closed account), we will coordinate an alternate route (e.g., bank transfer), but you must provide identity verification documents necessary for anti-money-laundering compliance.

8. Non-Refundable Scenarios

• Accounts suspended for violations of the Terms of Service
• Requests outside the applicable time windows in this Policy
• Dissatisfaction with output due to personal preference (AI generation is inherently unpredictable)
• Re-submission of previously denied refund requests (unless new evidence is provided)
• Failure to verify your identity as the original transacting party

9. Chargebacks & Disputes

If you have a question about a charge, please contact us first per §1. Filing a chargeback directly with your card issuer without attempting our refund process is treated as a violation of Terms §4 (“circumvention of billing mechanisms”). In such cases we may:

• Suspend the account
• Respond to Visa / Mastercard / the bank with evidence opposing the dispute
• Seek recovery from you of the chargeback fee passed through by the processor ($15–25 per chargeback)

Good-faith disputes (e.g., genuinely unauthorized charges) are excluded; we will cooperate fully with the bank's investigation.

10. Changes to This Policy

We may update this Policy from time to time. Material changes (shorter windows, expanded non-refundable scenarios, etc.) will be notified by email at least 30 days in advance; non-material changes take effect immediately. Refund requests filed before the notification date are governed by the pre-change Policy.

11. Contact

Refund requests and policy questions:ai@next-frame.ai.

NEXTFRAME AI STUDIO LLC
A Wyoming Limited Liability Company, USA